AI for Service Businesses
Spend less time on enquiries and follow-ups. In one live session you build an AI-assisted enquiry desk with free tools: paste an enquiry in, get a reply drafted in your tone, check it and send it.
Three things, built by you, in the session.
- Your top 3 AI use cases, ranked by the time they could give back in your business, so you know where to start.
- A working enquiry desk: a Google Form collects enquiries into a Google Sheet, and a reusable prompt turns each one into a reply in your tone, plus a follow-up message for three days later. You paste the enquiry in, check the draft and send it yourself.
- Simple rules for using AI safely with client information, written for POPIA, so you and your staff know what never to paste into a chatbot.
You set your own target for the hours you want back. We show you how to measure it; we do not promise a number.
Built for businesses like yours
No technical background needed. If you can use WhatsApp, email and a basic spreadsheet, you can do this.
What your enquiry desk does.
A made-up enquiry and the kind of draft your prompt produces. In the session you write the prompt for your own business and test it on your own examples.
Three days later, if Nomsa has not replied, the sheet flags a follow-up and the prompt drafts a short, friendly reminder for you to send.
From founding list to your first workflow.
Join the list. Free, no payment, no obligation.
Bookings open on 12 November. The founding list hears first, with the date and a payment link.
After you book, you get a confirmation, then a 10-minute setup checklist two days before.
On the day, you join by video link and build your enquiry desk.
Within a day after, your take-home pack arrives by email.
Three hours, one working result.
Every block ends with something on your screen, not just notes.
| 0:00 to 0:15 | WelcomeEveryone names the task that eats most of their week. This becomes the group's shared list. |
| 0:15 to 0:40 | What AI is good and bad atLive demos of drafting, summarising, sorting and extracting, and where it fails: facts, maths and privacy. You leave with a "good fit, bad fit" checklist. |
| 0:40 to 1:05 | Find your 3 use casesA guided worksheet: task, hours a week, risk and fit. You rank your top three. |
| 1:05 to 1:20 | Using AI safelyWhat never to paste, the privacy settings to check on free accounts, and how to check output before it reaches a customer. Done before you touch any real enquiry. |
| 1:20 to 1:30 | Break |
| 1:30 to 2:30 | Build your enquiry deskForm, sheet and your reusable reply prompt for WhatsApp, tested on sample enquiries. Email version as a stretch. |
| 2:30 to 2:45 | Test it on a real oneOne real enquiry with the personal details removed, checked line by line. |
| 2:45 to 3:00 | Your next 30 daysA short personal plan, and open questions. |
Take-home pack: use-case worksheet, prompt templates, one-page safety rules and your 30-day plan.
Zain from Tenlever
Zain teaches what he uses every day: plain English, real examples, and nothing you cannot use the next morning at work.
Why live, not a video course?
Because the hard part is not watching someone else use AI. It is getting it to work on your own enquiries, in your own tone. In a live session you build it with help on hand and ask questions about your business, not a made-up one.
Before you book
Do I need any technical skills?
No. The workshop is built for non-technical owners and managers. If you can use WhatsApp, email and a basic spreadsheet, you have what you need.
What do I need on the day?
A laptop or desktop (a phone is too small for the build), a stable internet connection, a Google account, and a free account with an AI assistant such as ChatGPT, Claude or Gemini. Your setup checklist arrives two days before.
Will I have to pay for any software?
No. The exercise uses free accounts. Free plans have daily limits and change from time to time; we check them the week before and give you a backup assistant in case one hits its limit. We also tell you which paid tools are worth it later, with their Rand cost.
Is it safe to use AI with my clients' information?
It can be, if you follow a few clear rules. We cover them before you touch any real enquiry, including the privacy settings to check on free accounts. In the build you work with sample enquiries and one real enquiry with personal details removed.
Does the desk send messages by itself?
No. You paste each enquiry in, the AI drafts the reply, and you check and send it. Nothing goes to a customer without you.
Can I bring my team?
Yes. Each person books their own seat so they can build their own desk. For one invoice for the whole team, email [email protected].
Will the session be recorded?
No. Sessions are not recorded, so you can talk about your business freely. Your take-home pack covers everything we build.
What if I cannot make it?
Full refund if you cancel up to 48 hours before the start. After that, you can move to a later date. If we cancel, change the date, or fewer than 10 people book, you get a full refund. Full details in our terms of sale.
Founding seats: R950 for the first 10.
Then R1,450. Live online, 3 hours, first half of December. Bookings open Thu 12 Nov; the founding list hears first.